1. Overview

Gold Australia (SA) Pty Ltd ("the Company", "we", "us" or "our") is committed to protecting the privacy of its customers, clients, and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business operations, including but not limited to:

• Name, address, date of birth;
• Contact details (phone number, email address);
• Identification documents (e.g., driver’s licence, passport);
• Payment details and transaction history;
• Information related to your investment preferences and purchase behaviour;
• Communications with us via phone, email, or web forms.

We may collect this information:

• Directly from you via our website, over the phone, in-person or by email;
• From third-party service providers (e.g., ID verification tools);
• As required to comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation.

3. Use of Personal Information

We use your personal information to:

• Fulfil your bullion purchases and transactions;
• Verify your identity in compliance with AML/CTF obligations;
• Process payments and issue invoices;
• Provide customer service and communicate with you;
• Send updates, confirmations, and other service-related communications;
• Improve our products, services, and website functionality.

We may also use your information for direct marketing where you have given consent, and you may opt out at any time.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers involved in storage, logistics, courier, identity verification, and payment processing;
• AUSTRAC and other regulatory bodies as required by law;
• Legal or professional advisors where necessary;
• Any parties with your express consent or as authorised by law.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Measures include:

• Secure digital storage and encryption;
• Restricted access to personal data;
• Regular review of data protection protocols and security systems.

If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. Access and Correction

You may request access to your personal information held by us and request corrections if you believe any information is inaccurate or out of date. To do so, please contact us using the contact details below.

We may require you to verify your identity before processing such requests.

7. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools to:

• Enhance your browsing experience;
• Monitor site performance;
• Analyse trends and improve functionality.

You may disable cookies through your browser settings, although some website features may not function as intended.

8. Overseas Disclosure

As part of our operations, your personal information is stored within Australia. If data is disclosed to an overseas entity for technical support or compliance purposes, we will ensure such disclosure complies with Australian privacy law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Revised versions will be published on our website, and we encourage you to review the Policy periodically.

10. Contact Us

For any queries, complaints, or requests regarding this Privacy Policy, please contact:

Gold Australia (SA) Pty Ltd
Phone: 1300 295 833
Email: hello@asgoodasgold.com.au
Website: www.asgoodasgold.com.au
Office Locations: Level 1, 161 Ward Street, North Adelaide SA 5006