Support Articles

Knowledge Base

Explore our Knowledge Base for expert answers, guides, and tips on buying, selling, storing, and investing in gold, silver, and platinum.

Illustration of two arrows, one labeled 'Buy' and the other 'Sell'

Buying & Selling

Learn about the process of purchasing and selling precious metals, how to find the best prices, and what to consider when buying or liquidating your holdings.

Illustration of a downward trending graph with coins

Risk & Volatility

This section covers the risks of investing in precious metals, including market volatility, and provides tips on managing these risks within your investment strategy.

Illustration of a balance scale with percentage and dollar sign symbols

Pricing & Market Factors

Discover how spot prices are determined, the factors that influence price fluctuations, and how to monitor the market to make informed decisions.

Illustration of a candlestick chart with a dollar sign symbol

Live Price Charts

Learn how to track precious metal prices using live price charts to stay updated on market trends, analyze price movements, and make informed investment choices.

Illustration of a safe deposit box with a lock

Storage & Security

This section discusses the best ways to store your precious metals securely, whether at home or in a vault, and the security measures to protect your investment.

Illustration of a dollar sign inside a circle, surrounded by wings

Delivery & Logistics

This section covers how your precious metals are securely delivered and insured, including shipping fees, delivery timeframes, and how to track your order.

Illustration of a dollar sign within a circular arrow

Returns & Refunds

Find out about our return and refund policies, including the conditions under which you can return precious metals and how we handle damaged or incorrect items.

Illustration of a wallet with money and cards

Payment Options

This section covers the payment methods for purchasing and liquidating precious metals, including options for large transactions and payment security for a smooth process.

Illustration of a tax document with a calendar showing the number 15

Tax & Legal Information

Get clear insights into the tax implications of buying and selling precious metals, including reporting requirements and legal obligations for investors.

Illustration of an ID badge with a clip

Identification

Understand the Know Your Customer (KYC) process and why it’s necessary for compliance with AUSTRAC and Anti-Money Laundering regulations.

Illustration of a laptop screen with financial graphs and a dollar sign symbol

Super Funds

Get information on how to invest in precious metals through your Self-Managed Super Fund (SMSF), along with compliance requirements and benefits.

Illustration of a document with a dollar sign and a pen

General Questions

This section covers the basics of precious metals, including types, purity, measurement, and key concepts every collector or investor should know.