Yes, immediately after placing your order, you will receive an order confirmation email with all the details, including the items you’ve purchased, the shipping address, and the total cost.

This email serves as your receipt and confirms that your order is being processed.

Once an order is placed, it cannot be changed or cancelled.

Due to market fluctuations, cancellations or changes may result in market loss, and we are unable to modify orders once they are processed. Please carefully review your order before finalizing your purchase to ensure all details are correct.

If an item you’ve ordered is out of stock or unavailable, we will notify you immediately. We will offer you the option to either wait for restocking, choose an alternative product of similar value, or cancel the order for a full refund.

We strive to ensure our inventory is up-to-date, but in rare cases, some items may be temporarily out of stock.

Yes, we offer pre-orders for select precious metals.

If a specific item is out of stock or part of a limited edition, you can place a pre-order to secure your purchase.

Pre-orders are processed as soon as the item becomes available, and we will notify you with an estimated delivery date. Please note that pre-orders may be subject to stock availability, and cancellations or changes may not be possible once the order is confirmed.

During periods of high demand or when processing large orders, there may be delays in processing and shipping your order.

While we strive to minimize any delays and ship all orders as quickly as possible, larger orders may require additional time to process. If there are any significant delays, you will be notified with an updated shipping estimate.

Once your order is placed, it typically takes 5 to 10 business days to process and prepare your precious metals for shipment.

After processing, your order will be shipped according to the selected shipping method, with delivery times varying based on your location and shipping service.

We ensure that all deliveries of precious metals are handled with the highest level of security. Each order is carefully packed and shipped using trusted, insured courier services to guarantee the safe and secure arrival of your precious metals.

Our shipping process is designed to protect your investment throughout transit, ensuring that your metals arrive in the same condition as when they left our facility.

Yes, all shipments of precious metals are fully insured during transit.

In the unlikely event of loss or damage during shipping, our insurance will cover the full value of the items. The insurance is included in the shipping cost, giving you peace of mind that your investment is protected from any risks during delivery.

Shipping fees depend on the size, weight, and destination of your order.

For smaller orders, we offer standard shipping at competitive rates, while larger shipments typically incur higher fees due to weight and insurance coverage. You will see the shipping cost clearly outlined during the checkout process before you confirm your order.

Delivery timeframes vary depending on the destination and shipping method selected.

Generally, orders within Australia are delivered within 2 to 7 business days from time of dispatch. Once your order is processed and dispatched, we will provide you with an estimated delivery date.

Once your order is shipped, we will send you a tracking number along with the courier details so you can monitor the status of your shipment. You can track your order online through the courier’s tracking system.

If you have any questions about the status of your delivery, feel free to contact our customer support team for assistance.

Once your order has been processed and dispatched, we will send you a confirmation email with the shipping details and tracking number. You will also receive an estimated delivery date so you can monitor your shipment’s progress.

If you don’t receive an email confirmation or have any concerns about your order, our customer support team is available to assist you.

If you miss the delivery, the courier will typically leave a delivery notice and attempt to redeliver the package. Deliveries of precious metals must be signed for upon receipt and cannot be left unattended.

You can also arrange a pickup from a local facility or request an alternative delivery date.

In the unlikely event of an issue with delivery, please contact our customer support team, and we will assist you in resolving it as quickly as possible.

If your order is delayed or lost during transit, please contact our customer support team immediately.

As your shipment is fully insured, we will work with the courier service to resolve the issue and ensure your precious metals are safely delivered. We will provide updates and assist with the claims process if necessary.

Yes, we offer a Click and Collect service for precious metals.

You can place your order online and then pick it up in person at one of our locations. This service allows you to securely complete your purchase and collect your metals at your convenience.

Simply select the Click and Collect option at checkout, and we’ll notify you when your order is ready for pickup.

Yes, you can have your precious metals sent directly to the vault.

Once your metals are received at the vault, they will be securely stored on your behalf. If you use our custodial service, we will manage the logistics of deposits and withdrawals according to your instructions.

This service offers a high level of convenience, security, and flexibility for managing your precious metals without the need for physical access.

Yes, you can collect your precious metals from the vault.

Once your metals have safely arrived and been processed, we will notify you. After receiving confirmation, you can schedule an appointment to collect your metals in person.

For added security, please bring identification and any necessary documentation.