Support Articles
Returns & Refunds
Find out about our return and refund policies, including the conditions under which you can return precious metals and how we handle damaged or incorrect items.
Returns & Refunds
When it comes to returns and refunds, we aim to make the process as clear and straightforward as possible. Here’s what you need to know:
Verification: All returns are assessed to confirm the item is eligible, including checks for damage, authenticity, and order accuracy.
Notification: You’ll be notified promptly once your return or refund request is received and the next steps are confirmed.
Processing: Refunds are processed in accordance with our policies, with any adjustments communicated to you.
Timelines: We strive to handle returns and refunds quickly, while keeping you informed throughout the process.
Exceptions & Conditions: Certain products, such as investment-grade precious metals, may have specific conditions or exclusions.
What is your return policy for precious metals?
Due to the nature of investment-grade bullion, all sales are final. Returns are only accepted if we have sent an incorrect item or a damaged product.
Are there any conditions for returning items?
Returned items must be in their original, tamper-evident packaging, and you must provide proof of purchase.
Returns should be made promptly after the issue is identified.
Can I return damaged or incorrect items?
Yes. If an item arrives damaged or does not match your order, contact us immediately. We will provide instructions for a safe return, and once the item is verified, we will either replace it or issue a refund.
Will I receive a full refund?
Refunds for damaged or incorrect items are issued at the full purchase price, excluding any shipping costs unless the error was ours.
Refunds are credited back using the original payment method.
How do I request a refund?
Contact our customer support team with your order number and a description of the issue. We will provide instructions on how to return the item and process the refund promptly.
How do I initiate a return or report an issue?
Contact our customer support team with details of the issue, including photos if applicable. Our team will guide you through the process to ensure your return or replacement is handled efficiently.
How long does it take to process a return or refund?
Once we receive and verify the returned item, we aim to process replacements or refunds promptly, typically within 5–10 business days, depending on the payment method.
Build your legacy for future generations.
Building a legacy ensures that your wealth and values are passed down through generations.
By investing in physical gold and silver, you’re not just protecting your assets today, but securing a lasting foundation for future generations.